Terms of Service

Terms ofService

These terms govern your use of the Synoprop platform and property management services. Please read them carefully before using our services.

Last updated: January 1, 2025

Acceptance of Terms

By accessing or using the Synoprop platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including property managers, property owners, tenants, and any other parties utilizing our property management platform.

Definitions

Service/Platform

The Synoprop property management platform, including all software, applications, websites, and related services.

Users

Property managers, property owners, tenants, and any individuals or entities using our platform.

Content

All data, information, documents, images, and materials uploaded to or generated through the platform.

Property Data

Information related to properties, leases, financial transactions, and property management activities.

Service Description

Synoprop provides a comprehensive property management platform that enables:

Property Managers

  • Portfolio management and analytics
  • Financial management and reporting
  • Maintenance and contractor management
  • Tenant and owner communication

Property Owners

  • Investment performance tracking
  • Real-time portfolio valuations
  • ROI and yield analysis
  • Automated financial reporting

Tenants

  • Digital payment processing
  • Maintenance request submission
  • Lease and document access
  • Communication with property managers

User Accounts and Registration

Account Requirements

  • You must be at least 18 years old to create an account
  • You must provide accurate, complete, and current information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • One person or entity may not maintain multiple accounts without permission

Account Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe:

  • Violates these Terms or our policies
  • Is harmful to other users or our business
  • Involves fraudulent or illegal activity
  • Compromises the security or integrity of our platform

Acceptable Use Policy

Permitted Uses

  • Use the Service for legitimate property management purposes
  • Comply with all applicable laws and regulations
  • Respect the intellectual property rights of others
  • Maintain the privacy and confidentiality of other users
  • Use the Service in accordance with these Terms

Prohibited Activities

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any laws
  • Transmit any harmful, fraudulent, or malicious content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or attempt to extract source code
  • Use automated systems to access or interact with the Service without permission
  • Sublicense, resell, or redistribute the Service without authorization
  • Upload or transmit viruses, malware, or other harmful code

Payment Terms and Billing

Subscription Fees

  • Fees are charged in advance on a recurring basis
  • All fees are non-refundable except as required by law
  • Price changes require 30 days advance notice
  • Failed payments may result in service suspension

Transaction Processing

  • We facilitate but do not guarantee payment processing
  • Transaction fees may apply to certain services
  • Disputes should be resolved between relevant parties
  • We may hold funds in accordance with regulations

Taxes and Regulatory Compliance

You are responsible for determining and paying any applicable taxes related to your use of the Service. We may collect and remit taxes as required by law. All financial transactions must comply with applicable anti-money laundering, know-your-customer, and other financial regulations.

Intellectual Property Rights

Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Synoprop and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our written permission.

Your Content

You retain ownership of content you submit to the Service. However, by uploading content, you grant us:

  • A non-exclusive, worldwide, royalty-free license to use, store, and process your content
  • The right to backup and secure your data
  • Permission to display content to authorized users as part of the Service
  • The ability to make technical modifications for platform compatibility

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy and in accordance with applicable data protection laws, including GDPR, CCPA, and other international privacy regulations.

Disclaimers and Limitations

Service Availability

While we strive for high availability, the Service is provided "as is" and "as available." We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Scheduled maintenance and unexpected downtime may occur.

Limitation of Liability

To the maximum extent permitted by law, Synoprop shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, goodwill, or other intangible losses
  • Damages resulting from unauthorized access to or alteration of your content
  • Third-party conduct or content on the Service
  • Any damages exceeding the amount paid by you to Synoprop in the 12 months preceding the claim

Professional Services Disclaimer

Synoprop provides technology tools and services. We do not provide legal, financial, tax, or investment advice. Users should consult qualified professionals for advice specific to their circumstances. Property management decisions remain the responsibility of the relevant parties.

Governing Law and Jurisdiction

International Users

Given our global operations, governing law and jurisdiction depend on your location:

  • European Union: Governed by the laws of Ireland, with EU consumer protection rights applying
  • United States: Governed by the laws of Delaware, with federal laws applying
  • United Kingdom: Governed by English law
  • Other Jurisdictions: Governed by the laws of the jurisdiction most closely connected to the dispute

Dispute Resolution

We encourage users to contact us first to resolve disputes informally. If informal resolution fails:

  • Business users may pursue binding arbitration or court proceedings as appropriate
  • Consumer users retain all rights provided by applicable consumer protection laws
  • EU users may access the European Commission's Online Dispute Resolution platform
  • Class action waivers may not apply where prohibited by law

Force Majeure

We shall not be liable for any failure or delay in performance under these Terms that is due to events beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet service provider failures, or other causes beyond our reasonable control.

Severability and Entire Agreement

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Synoprop regarding the Service.

Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@synoprop.com

General Inquiries: info@synoprop.com

Address: Synoprop Legal Department

Updates to Terms

We may update these Terms from time to time to reflect changes in our services, applicable law, or business practices. We will notify users of material changes through the platform or by email. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. The "Last Updated" date indicates when these Terms were last revised.