Your PrivacyMatters
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data across all our services.
Introduction
Synoprop ("we", "our", or "us") operates a property management platform that serves property managers, property owners, and tenants globally. We respect your privacy and are committed to protecting your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other international privacy regulations.
Information We Collect
Personal Information
- Name, email address, phone number, and contact details
- Property addresses and property-related information
- Financial information necessary for property management services
- Identity verification documents as required by law
- Communications and correspondence with our platform
Technical Information
- IP address, browser type, and device information
- Usage data and platform interaction analytics
- Cookies and similar tracking technologies
- Log files and error reports for platform optimization
Property Management Data
- Lease agreements and rental payment information
- Maintenance requests and property condition reports
- Property ownership and management documentation
- Tenant screening and background check results (where legally permitted)
How We Use Your Information
Service Provision
- Providing property management services
- Processing rental payments and financial transactions
- Facilitating communication between parties
- Managing maintenance and property services
Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests and court orders
- Preventing fraud and ensuring platform security
- Conducting identity verification as required
Platform Improvement
- Analyzing usage patterns to improve services
- Developing new features and functionality
- Ensuring platform security and performance
- Providing customer support and assistance
Communication
- Sending important service notifications
- Providing customer support communications
- Sharing platform updates and new features
- Marketing communications (with consent)
Information Sharing and Disclosure
We do NOT sell your personal information
We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
We may share information in these circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform
- Property Management: Between property managers, owners, and tenants as necessary for service provision
- Legal Requirements: When required by law, regulation, or valid legal process
- Business Transfers: In connection with any merger, sale, or acquisition of our business
- Consent: When you have given explicit consent for specific sharing
- Safety and Security: To protect the rights, property, or safety of our users and platform
International Data Transfers
As a global platform, we may transfer your personal information to countries other than your own. When we do so, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Binding Corporate Rules for transfers within our corporate group
- Your explicit consent for specific transfers where required
Data Security
Technical Safeguards
- Industry-standard encryption in transit and at rest
- Regular security assessments and penetration testing
- Multi-factor authentication options
- Secure data centers with physical access controls
Organizational Measures
- Regular staff training on data protection
- Strict access controls and need-to-know basis
- Incident response and breach notification procedures
- Regular review and update of security policies
Your Privacy Rights
Universal Rights (Available to All Users)
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain types of data processing
Additional Rights for EU/EEA Residents (GDPR)
- Restriction: Request restriction of processing in certain circumstances
- Automated Decision-Making: Rights regarding automated decision-making and profiling
- Data Protection Authority: Right to lodge a complaint with supervisory authorities
Additional Rights for California Residents (CCPA)
- Know: Right to know what personal information is collected, used, shared, or sold
- Opt-Out: Right to opt-out of the sale of personal information (we do not sell data)
- Non-Discrimination: Right to non-discriminatory treatment for exercising privacy rights
Data Retention
We retain your personal information only as long as necessary to:
- Provide our property management services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain legitimate business records
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
Essential Cookies
Required for platform functionality and security
Analytics Cookies
Help us understand how you use our platform
Preference Cookies
Remember your settings and preferences
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately so we can delete such information.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: privacy@synoprop.com
Data Protection Officer: dpo@synoprop.com
Response Time: We will respond to your request within 30 days (or as required by applicable law)
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our platform or by email. The "Last Updated" date at the top of this policy indicates when it was last revised.